Frequently Asked Questions
1. What types of leather do you use?
Leather Shoes Classic – We offer genuine leather from Italy. (Shop Leather Shoes Classic)
Leather Shoes Premium – we offer Nat veg tan leather from Italy and hand patina each pair with meticulous care. (Shop Leather Shoes Premium)
2. How do I customize my shoes?
Our customization process allows you to choose your shoe style, leather type, colour, and additional features like stitching and sole options. Visit our customization page to start designing.
Shop Leather Shoes Premium
3. What is the turnaround time for custom orders?
Typically, custom shoes (premium) are crafted and delivered within 2 weeks.
Custom shoes Classic – 1 week
4. How should I care for my leather shoes?
To maintain your leather shoes, regularly clean them with a soft cloth and use a quality leather conditioner. Store them in a cool, dry place and use shoe trees to keep their shape.
5. Can I order a different size for each foot?
Yes, we offer split-size orders for a perfect fit. Please contact our customer service team to arrange this option.
6. How do I contact customer service?
You can reach our customer service team via email at hello@twintreads.com Our hours are Monday to Friday, 9 AM to 5 PM. (Contact us)
7. Do you offer Gift Vouchers. (Shop Gift Vouchers)
Yes, we offer digital gift cards in various denominations. They can be purchased directly from our website.